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  • COVID-19 Home and Commercial Specialist Measures
    Our Cleaners take the following precautions & measures to fight against the spread of germs and viruses. Our Cleaners are taking steps to do their part in keeping everyone healthy. This includes: Washing hands regularly Disinfecting equipment between each job. Staying home when they are not feeling well. Wearing masks from start to finish Practice physical distancing in your home, as appropriate. If you would like any additional measures taken contact us directly.
  • What Is Included In A Regular Cleaning?
    Do’s: Kitchen (clean sink out, counter tops, microwave (in/out), Fridge (out), cabinet faces upper and lower, stove and stove top) All exterior surfaces in all rooms Floors are mopped and vacuumed Bathroom (complete toilet clean, shower, handles, tub, drain) Bedroom shelving, nightstands, bed frames, tidy up bed) All window sills Don’ts: All Extras are not included (must be selected for an additional cost) The extra time included in deep cleans allows for more detailed work in the above mentioned Do’s.
  • What Is Included In A Deep Cleaning?
    Do’s: Everything included in a regular clean + Baseboards Light switches & Door handles Detailed Dusting Back Splashes and Faucet Fixtures are polished Light organization of all rooms (for detailed organization request quote) Extra hour included for high detail areas Don’ts: All Extras are not included (must be selected for an additional cost)
  • What Is Included In A Move Out Or Move In Cleaning?
    When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.
  • Which Service Do You Recomend For First Time Clients?
    A deep clean is recommended for all first time cleaning by iMaid. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard 2 hour clean.
  • Cancellations And Refunds
    If you cancel before 48 hours you will receive a full refund to the payment information on file. If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like. If you cancel within 24 hours, it is a non refundable full charge.
  • What Are Your Hours Of Operation?
    Our hours of operation are: Monday – Friday: 8am-9pm Saturday: 8am-6pm Sunday: 9am-5pm
  • Is There A Rescheduling Fee?
    We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ for further information.
  • What If I Want To Skip This Weeks Clean? Will I Still Be Charged?
    No, Unless it’s within the 48 hour window. Within this two day window if you decide to cancel, the clean will be credited to your account at no penalty for future use.
  • Do You Clean Any Outside Surfaces Of The Home?
    We do not. Our insurance only covers our cleaners inside your home.
  • Will The Same Cleaner Come Every-Time?
    Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.
  • Do I Have To Be Home When The Cleaners Arrive Or Depart?
    You do not! However if it’s your first time signing up for a iMaid cleaning, initial introductions always help develop the personable relationship with your home specialist.
  • Can I Trust Your Cleaners?
    You sure can! With 5 star reviews, our cleaners being wide background checked.
  • Is IMAID Lisenced and Insured?
    Yes, We are!
  • Can I Leave A Key?
    Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.
  • Is Tipping Normal? If So How Much?
    Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Home Specialist.
  • What If Something Breaks?
    This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.
  • Do You Clean If People Smoke Indoors?
    We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.
  • What If I’m Not Satisfied With My Cleaning After They Leave?
    If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.
  • Am I Charged Upon Booking?
    Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.
  • Are Your Prices Negoitable?
    No, are rates are calculated by the information you provide on our booking page. We provide some of the lowest rates in the industry.
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