What is not included

Standard, Deep and Move in/out

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Spots on the Walls

The house cleaners cannot wash or clean walls.  House cleaners are happy to do a light spot-cleaning of walls to remove small spots or stains on your interior walls as needed. 

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Laundry

The cleaners do not provide personal laundry service. They can do one load of bed linens and towels if the washer/dryer is on site, and detergent provided. If laundry service is very important to you, your cleaner may be able to provide a more customized cleaning package. Please contact the office for more information.

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Washing Dishes

The cleaners can only wash/clean one day's worth of dishes. If you require additional work washing a large amount of dishes, an extra charge may apply.

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Blinds

The house cleaners cannot wash, scrub, or clean blinds as it may be very time consuming depending on their condition, and also due to insurance guidelines.

The cleaners will be happy to provide a "light dusting" of the blinds.

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Pets and Bodily Fluids

The cleaners specialize in standard household cleaning and will be not able to clean up your pets’ waste. Exposure to urine, feces, and any other bodily fluids can be a health hazard.

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Mold or Other Biohazards

For their safety, the cleaners might not be able to clean all the mold (only mildew) and any other hazardous materials. To learn more about how to clean and remove mold, visit our page.

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Outside Area

The cleaners do not clean any outside areas.  The cleaners may clean the entry areas, such as balconies and decks in a move-in/move out cleaning only.  If it is important to have your deck or balcony cleaned, your cleaner can design a more customized cleaning package.  Please contact the office for more information.

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Half-Baths

When calculating the rate for cleaning, we charge the same for cleaning a half-bath as we do for a full bathroom.

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Steam Cleaning

The cleaners do not provide steam cleaning. If you need your carpet, rugs, and/or upholstery cleaned, please contact the office and we will gladly provide a referral.

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Polishing Hardwood Floors

To avoid scratching or damaging your floors, the cleaners will not be able to polish or wax your hardwood floor.

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Paint Removal

Removing paint from hardwood floors or walls is not included in the cleaning service. Unfortunately, the house cleaners do not have the proper equipment or products for this task.  Also, for insurance liability reasons, the house cleaner(s) cannot provide this service as they do not want to cause any damage to your walls or floors.

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Exterior Windows

The house cleaners do not clean exterior windows. If you need an exterior window cleaning service, please contact the office, and we will gladly provide a referral.

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Cleaning Inside of Freezer

The house cleaners will not clean inside the freezer, even if refrigerator cleaning is included in the service.

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